We love being recognised for what we're striving to do for our customers, here's a sample of our recent industry award wins:
It's a win, win... win!
NZ Compare Awards 2023 -
- Best Business Broadband Provider
- Broadband Provider of the Year
- Best Customer Support
We continually focus on giving our customers the exceptional service they deserve, and once again we’ve grafted hard throughout the year to reclaim our crown, taking out 'Best Customer Support' for Broadband for the fifth time! We also won the main category award 'Broadband Provider of the Year' for the second time. And while we’re at it we took out another win, for the first time – 'Best Business Broadband', a huge win for our dedicated business team.
People's Choice for Internet
We were stoked to be named the People's Choice for Internet from Consumer NZ in 2022! This was the first time we have been big enough to be mentioned and we took it out with 79% overall customer satisfaction, that's 20% above the industry average.
The awards are based on customer satisfaction surveys ratings in the following categories:
- Overall satisfaction
- Customer support
- Help to select an appropriate plan
- Bill accuracy
- Clarity of contract terms
- Reliability of the connection
- Connection speed
- Technical support (for those who had an issue)
- Value for money.
Most Satisfied Customers
We're over the moon to announce we've taken out the top spot in the Canstar 'Most Satisfied Customers' awards for the THIRD YEAR RUNNING!
Not only that but we achieved a PERFECT SCORE, that's 5-stars across the board, woo-hoo!
Canstar asks New Zealanders what they think of their broadband provider and categorises their ratings by these topics:
- Overall Satisfaction
- Bill Clarity
- Clarity of Contract
- Customer Service
- Flexibility of Contract
- Network Performance
- Value for Money
Once again we've proven you don't need to be the biggest to be the best.
Broadband Provider of the Year and Best Customer Support
Oops - we did it again! That's 4 years in a row winning 'Best Customer Support' PLUS we took out the main event -'Broadband Provider of the Year 2021' at the recent NZ Compare Broadband Awards.
Thanks to our customers for joining Now on our journey to bring service back to the telecommunications industry and for rating us so highly.
Our team is dedicated to giving the highest level of customer service day in day out and awards like this are a great reminder that we're getting it right!