Please follow the steps below to login to your router and update your settings. This should take less than 5 minutes and will make sure there are no interruptions to your internet connection.

What you need to do:

  1. Log in to your router using this link: http://asusrouter.com/
    Note: If you haven’t set up login details the username and password should both be admin
  2. Go to the settings and scroll down to ‘Advanced Settings’
  3. Select ‘WAN’ and then look ‘Special Requirement from ISP’
  4. Change ‘EnableVPN + DHCP Connection’ to ‘No’ (if it isn’t already) and click Apply.
  5. Your internet connection will briefly disconnect and reconnect, and you’re done.
ASUS Router

Need help?

If you need a little more help finding your way around the router settings follow the steps in the handy screen recording below. (The colours and fonts may look a little different on your router, but the settings should be the same).

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