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Customer Support Status

Status Level: Green

It's all looking good. Our Napier and Christchurch based teams are here and ready to help.

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Network & Systems Status

Status Level: Green

We are aware of an issue impacting customers with Contact Energy Netcomm NF18 routers which is impacting their ability to connect to our services. A fix has been deployed and we request that you please reboot your router. If you're still experiencing issues, please contact us on 0800 438 669.

To report an issue or problem let us know here