![apple app store logo square.png](/media/images/xapple_app_store_logo_square.974b8088.fill-400x400-c100.png.pagespeed.ic.lMnM2dC7Ih.png)
![google play store logo square.png](/media/images/xgoogle_play_store_logo_square.d6045fb2.fill-400x400-c100.png.pagespeed.ic.kFCEgPZBi6.png)
Step 1
Select Network Scan to start diagnosing your issues.
![Now assist main screen - screen shot.png](/media/images/Now_assist_main_screen_-_screen_shot.original.png.pagespeed.ce.ZmnduCwam1.png)
Step 2
Move close to your router.
![now assit screen shot - network scan.png](/media/images/now_assit_screen_shot_-_network_scan.original.png.pagespeed.ce.IwmNjFruPs.png)
Step 3
When the scan is complete the app will provide you with your current network statistics. Then tap Improve Network Health to get solving.
![Now Assist network scan @.25.png](/media/images/xNow_Assist_network_scan_.25.width-800.png.pagespeed.ic.ICC2q4-8tT.png)
Step 4
You will be guided through the recommended problem solving steps needed to resolve your issues.
![Now Assist issues detected @.25.png](/media/images/xNow_Assist_issues_detected_.25.width-800.png.pagespeed.ic.bIBrAtOW7p.png)
Still a bit stuck? Call us on 0800 438 669 and share your 'session key code'
![now assist key code large.png](/media/images/xnow_assist_key_code_large.width-800.png.pagespeed.ic.PY4-oJmWVO.png)
If using the app didn't fully resolve your issues you can call in the pros to take a look at what's going on with remote assistance.
When you speak you our support team provide the session key code from the top right of your Now Assist screen to let us see what's going on and speed up the fix.
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