Why are broadband prices increasing?
To keep our exceptional local service, we have had to increase our prices. This increase is mostly driven by a significant increase to the prices we pay broadband wholesale companies for each customer connection.
When does the new pricing start for existing customers?
The new pricing takes effect from 1 November 2024.
Do I need to change my automatic payment or direct debit?
If you have an AUTOMATIC PAYMENT (that you set up with your bank) that won’t cover the new amount, you will need to update this in time for your November invoice payment.
If you pay by MONTHLY DIRECT DEBIT we’ll make the change on our end to ensure you’re paying the correct amount, so you don’t need to do anything.
If you pay by DIRECT DEBIT weekly or fortnightly, then you'll need to check you're paying the right amount to cover your total invoice. If this payment needs amending, you will need to change to a monthly direct debit, please contact accounts@nownz.co.nz or call 0800 438 669 to arrange this.
For more info on ways to pay you'll find that here.
Does the price increase impact any discounts I have?
No, any discounts you have will remain the same amount. The baseline pricing is the only thing that's changing. You should receive an email in September, confirming your plan price effective 1 November.
Does the price increase impact my promotional price?
No, your promotional price will remain in place until the end of your promotional period or contract term. Please note that for 6 months half price – after the 6 months at half price are over, you are charged standard pricing for your plan.
I have a landline - is the price I currently pay changing too?
No, landline pricing is not changing.
Are there any ways I can avoid this increase?
We can review your current plan with you, and if it’s not quite the right plan to fit your household you might be better off switching to one of our other plans.
Send us an email: accounts@nownz.co.nz or give us a call to discuss your options 0800 438 669.
Can I cancel my account?
If you are in a contract term, this price increase does not apply to your account. Your standard contract termination conditions apply.
If you are not in a contract term, you can cancel anytime provided you supply 30 days’ notice. If you are paying for a router by instalments, you will be required to pay this in full. The remaining instalments will be added on your final invoice.