See our updated residential terms and conditions, for versions currently in effect.

General and Residential Terms and Conditions

General Terms and Conditions

Acceptable Use Policy

At Home Terms

At Home Fibre Jan 2019

At Home Toll Rates

Home Assist - Techspert Terms

Friend Get Friend Referral Terms

Wiring Maintenance

Rollover Data

Epic Unlimited Terms

Promotional Terms and Conditions

Epic Unlimited Product Offer Terms

Previous Residential Promotional Offer Terms

Residential Promotions Offer Terms - prior 1 August 2023

Friend Get Friend Offer Terms

NOW's "$200 Canstar Award" Customer Giveaway Terms

Terms and conditions - Canstar 3x wins 2022

World Wi-Fi Day Terms and Conditions

Father's Day Terms & Conditions

Instagram Router Giveaway January 2023

Terms and conditions - Easter Whole Home Wi-Fi Giveaway 2023

Terms and conditions - Whole Home Wi-Fi limited time discount

Giveaway_One Year Free Wi-Fi_FB Lead Form

Current Residential Customer Promotions

NOW200 Promotional Offer

Onboarding Promotional Terms - Partners

5 Months Free Promotional Offer

Product Offer Summaries

Offer Summary - ADSL plus phone

Offer Summary - ADSL Naked Broadband

Offer Summary - VDSL Broadband and Phoneline

Offer Summary - VDSL Naked

Offer Summary - Fibre Broadband and Phoneline

Offer Summary - Fibre Naked Broadband