1. Pay the overdue amount on your account immediately via debit/credit card or bank transfer using MyNow.
  2. Take a screenshot of the payment confirmation.
  3. Email the screenshot to accounts@nownz.co.nz


Please note:

  • If you have made a payment within the last 48 hours, please send us proof of payment to the email address above (receipt or bank account screenshot)
  • If you pay outside of our support hours, reconnection may not be able to be processed until banking begins the next day.
  • Direct debits are not an immediate payment so any overdue amounts remaining need to be paid by the above method for quick reconnection.

If you have a monthly direct debit or monthly card payment method set up with Now, please organise a separate payment for your overdue balance so that your next payment can go out on time. Once your account is current, set up a monthly direct debit to ensure your full bill amount is paid every month.